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FAQ
Ordering
What should I expect once I place my order?
When you place your order you will receive an email confirming your purchase. Once the product has shipped, you will receive another email with the shipping information. Contact hellouk@binhoboard.com for shipping upgrade options or issues with shipping.
What comes with your Binho board purchase?
Every board purchase comes with a carrying case, a base board with turf, 20 player pieces, 12 rivets, 6 wall bands, 2 binho balls, 2 goals, a poker chip, rule pamphlet and 2 red/yellow cards.
I placed an order and then the product went on sale? Can I be refunded the difference?
If you ordered within 24 hours of the product going on sale, you may be refunded the difference of price. There are no refunds after a sale has concluded.
Shipping Returns & Exchanges
I accidentally entered the wrong address at checkout, can I change it before it ships?
There is a chance that we can get to it before it ships but it is not guaranteed. If we are not able to, we will charge a $25 address change fee that is past on from the carrier. So please make sure to double check the shipping address before placing your order!
Do you ship internationally?
Yes we do. Shipping rates are calculated at checkout. However, for the time being duties and taxes are to be paid in your country when you receive the board.
You can also check out our European website www.binhoboard.eu and our United States website www.binhoboard.com to sign up for notifications when we will restock those websites which will have much cheaper shipping for those respective markets.
What is Binho's return policy?
Please see the Returns link at the bottom of our site for return and exchange details or click here.
My product was damaged or lost in the mail - what do I do?
When purchasing your product it is highly recommended that you purchase the Insurance with each order. If there was damage or your product was lost/stolen in transit, please email hellouk@binhoboard.com. If your product is lost/stolen/damaged in transit and no insurance was purchased, you may be required to purchase another board.
Other FAQs
What are the dimensions of the board?
Roughly 22" X 13" X 2.5”
Can the Binho Board scratch or damage my table?
Binho Boards are designed with protective felt pads on the bottom to help prevent surface damage during normal use. When those pads are properly installed and intact, the board should not scratch or damage tables.
Before placing your board on a table, we recommend checking that all felt pads are securely attached and free of debris. The board should always be used on a clean, stable surface. For delicate, antique, or high-gloss finishes, using an additional protective layer such as a table mat is recommended as an extra precaution.
If you believe your board has a manufacturing defect, please contact our team with photos and details so we can review the issue.
